FAQ

Handmade  in Switzerland

FAQ

Can I return a product? 

As all orders are hand-knitted and made-to-order specifically for you, we DO NOT accept returns or exchanges

How can I pay on the hilostutio.store?

  • Debit / Credit card payments

How do I take care of my handmade piece?

 As our pieces are handmade we recommend some special care: 

Handwash only. Please don't wring your garment but use a towel to remove the excess of water. It needs to dry on a horizontal, flat surface.

Never hang your handmade garment on a hanger. Always fold instead. It will keep its shape and will help to prevent stretching.

For colourful garments it is recommended that you visit a dry cleaners.

Any other question?

Email us on [email protected] ! We are glad to help you.